Legal

Privacy Policy

This Privacy Policy explains how Nexora Innovations collects, uses, shares, and protects personal information across our products, services, and digital properties.

Effective Date October 14, 2025

For prior versions or questions, contact:
[email protected]

Key Highlights

  • We process data to deliver services, support, and improvements.
  • We never sell personal data and share it only with trusted partners.
  • You control your data through access, correction, and deletion requests.

Contact Privacy Team

Have questions or need to exercise your privacy rights? We're here to help.

Mail: Nexora Innovations, Attn: Privacy Office
We respond to all requests within 30 days

1. Information we collect

We collect information when you interact with our sites, products, and services. This includes:

  • Account and profile data: Name, email, company details, role, and preferences.
  • Usage data: Logs, device identifiers, browser metadata, feature usage, and diagnostics.
  • Support and communication data: Ticket history, transcripts, and call recordings where permitted.
  • Partner data: Information provided by integrators or referral partners with your permission.

2. How we use information

We use personal information to deliver services, provide support, improve experiences, secure our platform, and meet legal obligations. We also generate aggregated analytics that do not identify individuals.

3. Legal bases

Where required, we rely on legitimate interest, contract performance, consent, or legal obligations to process data. We provide clear opt-in choices for marketing communications and optional features.

4. Sharing and international transfers

We share data with trusted processors that help us deliver services (such as hosting, analytics, and customer support). All partners are bound by confidentiality and data protection agreements. When transferring data internationally, we use approved mechanisms like Standard Contractual Clauses.

5. Your rights and choices

  • Access and correction: Request a copy of your data or update inaccurate information.
  • Deletion: Ask us to delete data, subject to contractual or legal retention requirements.
  • Opt-out: Manage marketing preferences or object to certain processing activities.
  • Portability: Receive data in a structured, commonly used format.

6. Data retention

We retain personal information for as long as necessary to deliver services, comply with legal obligations, resolve disputes, and enforce agreements. We apply data minimisation and anonymisation where possible.

7. Security

Security is a shared responsibility. We maintain administrative, technical, and physical safeguards including access controls, encryption, monitoring, and regular security reviews. Report incidents to [email protected].

8. Children's privacy

Our services are not directed to children under the age of 16 and we do not knowingly collect personal information from them.

9. Changes to this policy

We will update this Privacy Policy to reflect changes in our practices or legal requirements. Material updates will be announced via email or product notices, and the effective date above will be revised.